Last Updated 06/09/26

These Terms of Service govern all orders placed with OTHER Industries. By placing an order, submitting payment, approving a proof, providing artwork, or authorizing production, you acknowledge that you have read, understood, and agreed to these Terms in full.

1. Payment

Full payment is required before production begins unless otherwise agreed to in writing.

No work will begin until payment has cleared.

Accepted estimates, submitted payments, approved proofs, written approvals, and order confirmations may be treated as authorization to begin production or production preparation.

In the event of a payment dispute, declined payment, unpaid balance, or chargeback, you agree to reimburse all associated fees, collection costs, chargeback fees, attorney fees, and legal expenses incurred in defending or collecting the transaction.

2. Refunds, Cancellations, and Order Changes

All orders are custom made and all sales are final once production or production preparation has started. Production preparation includes artwork setup, design time, digitizing, screen setup, film output, separations, ordering blanks, ordering transfers, ordering specialty materials, embroidery setup, printing, finishing, packing, or any other order related preparation.

Cancellation requests must be submitted in writing as soon as possible. Orders canceled before production begins may be eligible for a partial refund or credit at our discretion. Any refund or credit may be reduced by costs already incurred, including artwork preparation, design time, digitizing, screens, films, separations, blank garments, transfers, specialty materials, shipping, restocking fees, rush fees, supplier fees, and administrative time.

Setup fees, digitizing fees, design fees, rush fees, consulting fees, shipping charges, and special order items are non refundable once the related work, ordering, or service has begun.

Order changes after payment or proof approval are not guaranteed. Changes to artwork, garment style, garment color, sizes, quantities, print locations, thread colors, ink colors, shipping method, or due date may result in additional charges and may extend the production timeline. Once blanks, materials, screens, transfers, digitizing, or other production preparation have been ordered or completed, those costs cannot be refunded.

Refunds, credits, remakes, or replacements are only considered when OTHER Industries confirms a production error. Customer approved artwork, garment selection, sizing, spelling, placement, colors, quantities, and proof details are not considered production errors.

For customer supplied goods, refunds are limited to the decoration cost only. OTHER Industries is not responsible for replacing or reimbursing the value of customer supplied garments, bags, hats, or other items under any circumstances.

All claims must be submitted in writing within 72 hours of delivery or pickup. To qualify for review, all claimed defective or disputed items must be returned to OTHER Industries before any refund, credit, remake, or replacement is considered. Claims submitted after 72 hours may not be accepted.

If OTHER Industries confirms a production error, we reserve the right to repair, replace, reprint, remake, issue a credit, or issue a refund for the affected items at our discretion. Refunds or credits are limited to the value of the affected items only and do not include indirect losses, resale losses, missed deadlines, event costs, lost profits, or other consequential damages.

Completed orders that are not picked up within 30 days of notification may be subject to storage fees or disposal without refund.

3. Proofing and Approvals

A digital proof will be provided for each custom order before production begins.

You are responsible for reviewing all proof details carefully, including artwork, spelling, grammar, sizing, placement, garment selection, garment color, ink colors, thread colors, quantities, and all other order details before approval.

Production will not begin until written approval is received.

Approval of a proof constitutes final acceptance of all design and order details shown in the proof. Once a proof is approved, you assume full responsibility for any errors, omissions, or changes needed afterward.

Customer approved mistakes are not considered production errors and are not eligible for free reprints, remakes, refunds, or credits.

Digital proofs and mockups are visual references only. They are not guaranteed to represent exact scale, garment fit, thread texture, print feel, ink opacity, final color, or final production appearance.

Colors shown on screens may vary from final printed ink, thread, transfers, or garment colors due to monitor calibration, garment dye lots, ink absorption, fabric texture, thread sheen, lighting, and normal production variables.

4. Artwork Requirements

Artwork must be submitted at 300 dpi at print size or in vector format with all fonts converted to outlines whenever possible.

You are responsible for providing production ready artwork unless design services are purchased separately.

If exact print dimensions are required, they must be provided in writing before proof approval. Otherwise, OTHER Industries may adjust artwork size as needed for the selected garment, decoration method, and production requirements.

If artwork does not meet production standards, additional art fees may apply.

OTHER Industries is not responsible for print quality issues caused by low resolution files, improper formatting, missing fonts, incorrect colors, flattened artwork, embedded mockups, screenshots, compressed files, or customer supplied design errors.

5. Intellectual Property and Indemnification

You represent and warrant that you own, control, or have obtained all necessary licenses, permissions, and rights to reproduce any artwork, logos, trademarks, designs, text, images, names, likenesses, or other content submitted to OTHER Industries.

OTHER Industries does not verify ownership of submitted artwork and relies entirely on your representation that you have the legal right to use the submitted content.

You assume full legal responsibility for all content submitted for production.

You agree to indemnify, defend, and hold harmless OTHER Industries, its owners, employees, contractors, vendors, and affiliates from and against any and all claims, damages, liabilities, penalties, settlements, judgments, losses, or expenses, including reasonable attorney fees, arising out of or related to alleged trademark infringement, copyright infringement, violation of publicity rights, unauthorized reproduction of protected material, or disputes regarding ownership or licensing of submitted artwork.

In the event of any claim related to submitted artwork, you agree to assume full responsibility for the defense and any resulting costs, damages, settlements, or judgments.

OTHER Industries reserves the right to refuse any order that, in our sole discretion, may infringe upon intellectual property rights, violate applicable law, contain offensive or harmful content, or expose OTHER Industries to legal liability.

You retain ownership of your original artwork. You grant OTHER Industries a limited, non exclusive, royalty free license to reproduce the artwork solely for fulfilling your order and, unless requested in writing before production, for portfolio, website, social media, advertising, marketing, and sample purposes.

6. Setup Fees, Digitizing, and Production Files

Setup fees apply to all new designs and must be paid before production.

Screen printing setup fees are charged per color, per location.

Embroidery digitizing fees are charged per design.

Additional setup, digitizing, art, or production preparation fees may apply for design changes, size changes, garment changes, rush orders, specialty production, or files that require additional preparation.

Embroidery file revisions are provided at no charge unless the design size changes more than 10% larger or smaller in either direction, a major design edit is requested, or the garment type, decoration method, or material changes in a way that requires re digitizing.

All screens, films, mesh, separations, digitized files, production files, transfer files, print files, and other production materials created by OTHER Industries remain the sole property of OTHER Industries. Payment of setup fees, digitizing fees, or design fees does not transfer ownership of screens, digitized files, separations, production files, or other production materials to the customer.

OTHER Industries does not guarantee indefinite storage of screens, films, digitized files, art files, or production files. Screens may be reclaimed and files may be removed from storage at our discretion. Future orders may require new setup, digitizing, or art preparation fees.

Setup fees, digitizing fees, design fees, and production preparation fees are non refundable once the related work has begun.

7. Turnaround Time and Production Timelines

Standard turnaround is estimated at 2 to 4 weeks from the later of full payment, proof approval, and receipt of all required order details.

Turnaround times are estimates only and are not guaranteed unless confirmed in writing by OTHER Industries.

Production timelines may vary based on order complexity, garment or blank availability, seasonal demand, supplier delays, carrier delays, late approvals, payment delays, equipment issues, artwork issues, weather, holidays, or other events outside our control.

Rush production may be available for an additional fee and must be requested before the order is placed. Rush fees do not guarantee delivery by a specific date unless the deadline is confirmed in writing by OTHER Industries.

Event dates, launch dates, retail drops, school dates, and other deadlines must be disclosed before the order is placed. OTHER Industries is not responsible for missed deadlines unless the deadline was confirmed by us in writing.

8. Ink Colors, Thread Colors, and Production Variance

If exact Pantone colors are required, Solid Coated Pantone numbers must be provided in writing before proof approval. Otherwise, colors will be matched as closely as possible.

Color variance may occur between digital proofs and final production.

Color variance may also occur between repeat orders due to garment dye lots, fabric content, ink mixing, thread lots, production method, curing, washing, and other normal manufacturing variables.

Print placement may vary up to 1 inch in any direction. This is within industry standards and is not considered a defect.

Embroidery placement, thread tension, stitch texture, garment puckering, thread sheen, and registration may vary depending on the garment, fabric, backing, thread, and design.

Repeat orders may show minor variations in color, placement, print texture, embroidery texture, garment shade, garment sizing, or overall appearance. Exact replication is not guaranteed.

9. Garments, Blanks, and Stock Availability

Garment sizing, shade, construction, fit, fabric texture, and dye lots may vary by manufacturer and are not guaranteed to be identical between shipments.

All orders are subject to supplier availability. If selected items are unavailable, OTHER Industries will notify you and provide available alternatives when possible.

No garment substitutions will be made without customer approval. Approved substitutions may affect pricing, sizing, color, fit, feel, decoration results, and production timeline.

OTHER Industries is not responsible for manufacturer defects, inconsistent sizing, dye lot variation, discontinued items, backordered items, or supplier delays.

We recommend ordering additional quantities to account for spoilage, sizing needs, team changes, resale needs, or future replacements.

10. Customer Supplied Goods

Printing, embroidery, heat pressing, or decorating on customer supplied goods is performed at your sole risk.

Customer supplied goods may not be designed for decoration and may react unpredictably to ink, thread, heat, pressure, pretreatment, adhesives, backing, hooping, curing, washing, or handling.

OTHER Industries is not responsible for defects in customer supplied garments, bags, hats, textiles, or other items.

OTHER Industries is not responsible for damage, misprints, spoilage, staining, scorching, dye migration, shrinking, melting, puckering, needle marks, hoop marks, adhesive marks, or production issues on customer supplied goods.

OTHER Industries does not guarantee replacement of customer supplied goods for any reason.

Liability for errors on customer supplied goods is limited to the decoration cost only. The value of the customer supplied item will not be reimbursed.

A handling fee may apply to customer supplied items.

11. Spoilage, Shortages, and Production Quantity Variance

Industry standard spoilage of up to 2% to 3% is not considered a defect.

Production quantities may vary by up to 5%. You agree to accept and pay for the actual quantity produced.

If exact quantities are required, you must order additional items to account for possible spoilage.

If spoilage exceeds industry standards, OTHER Industries may issue a refund, credit, replacement, or remake for affected items at our discretion.

12. Shipping, Delivery, and Risk of Loss

Orders ship via UPS, FedEx, USPS, courier, or another carrier unless otherwise specified.

Shipping dates and delivery dates are estimates only unless confirmed in writing.

OTHER Industries is not responsible for delays, damages, lost packages, stolen packages, misdeliveries, carrier errors, customs delays, weather delays, or service interruptions caused by shipping carriers.

Risk of loss transfers to you once the order leaves our facility or is picked up by the carrier, courier, customer, or customer representative.

If a shipment is delayed, damaged, or lost by a carrier, we may assist with filing a claim when possible, but reimbursement is subject to the carrier’s policies and approval.

13. Claims, Inspection, and Acceptance

You are responsible for inspecting, counting, and verifying the accuracy of your order immediately upon delivery or pickup.

All claims for shortages, defects, damage, incorrect items, or production issues must be submitted in writing within 72 hours of delivery or pickup.

Failure to notify OTHER Industries in writing within 72 hours constitutes acceptance of the order as delivered.

Claims submitted after 72 hours may not be accepted.

OTHER Industries is not responsible for shortages, defects, or discrepancies once items have been redistributed, relabeled, altered, washed, worn, sold, gifted, shipped to another party, or used at an event.

To qualify for review, all claimed defective or disputed items must be returned to OTHER Industries before any refund, credit, remake, or replacement is considered.

14. Live Printing and Event Services

For live printing, heat press activations, pop ups, and event services, the customer is responsible for providing accurate event details, approved artwork, adequate space, safe working conditions, access to required power, parking or loading access, and any venue approvals required for the service.

Event delays, weather, venue restrictions, power issues, limited access, customer supplied goods, attendee volume, safety concerns, or other on site conditions may affect production output.

OTHER Industries is not responsible for reduced output, delays, or inability to perform caused by conditions outside our control.

Deposits, staffing fees, setup fees, travel fees, rush fees, and event preparation costs are non refundable once the related work, scheduling, or preparation has begun.

If an event is canceled, rescheduled, delayed, relocated, or materially changed after booking, additional fees may apply.

15. Pricing and Quotes

Quotes are valid for 30 days from the date issued unless otherwise stated.

Pricing may change after 30 days due to supplier cost changes, stock availability, shipping costs, market conditions, artwork changes, quantity changes, garment changes, decoration changes, timeline changes, or other order changes.

Quotes are based on the information provided at the time of quoting. Any changes to artwork, garments, quantities, sizes, locations, colors, finishing, shipping, due date, or production method may affect pricing.

16. Storage and Abandoned Orders

Completed orders must be picked up within 30 days of notification.

Orders not collected within 30 days may be subject to storage fees.

Orders not collected within 30 days may be disposed of, donated, recycled, or otherwise removed from storage without refund.

OTHER Industries is not responsible for loss, damage, or condition changes to orders left unclaimed after pickup notification.

17. Limitation of Liability

OTHER Industries’ total liability for any claim relating to an order shall not exceed the amount paid for the specific affected items in that order.

OTHER Industries is not liable for indirect, incidental, special, punitive, or consequential damages, including lost profits, resale losses, missed event deadlines, lost business opportunities, reputational harm, replacement costs, travel costs, venue costs, marketing costs, or other related losses.

18. Force Majeure

OTHER Industries is not responsible for delays or failure to perform due to events beyond our reasonable control, including supplier shortages, carrier disruptions, natural disasters, severe weather, labor disputes, equipment failure, power outages, internet outages, illness, accidents, emergencies, government action, war, civil unrest, pandemics, or other events outside our control.

19. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware.

Any dispute must first be attempted to be resolved informally.

If unresolved, disputes shall be settled by binding arbitration in Delaware unless another venue is required by law.

Each party shall bear its own legal costs, except where these Terms specifically allow recovery of chargeback fees, collection costs, attorney fees, or expenses related to nonpayment, infringement claims, unauthorized use of intellectual property, or other recoverable costs.

20. Updates to These Terms

OTHER Industries may update these Terms from time to time.

The Terms in effect at the time an order is placed, payment is submitted, or proof is approved will apply to that order unless otherwise agreed to in writing.

21. Acceptance of Terms

By placing an order, submitting payment, approving a proof, providing artwork, or authorizing production, you acknowledge that you have read, understood, and agreed to these Terms of Service.