Terms of Service
Last updated: 08/25/25
These Terms of Service (“Terms”) govern all orders placed with OTHER Industries (“we,” “our,” “us”). By submitting an order, the customer (“you”) agrees to these Terms in full. Please read them carefully.
1. Payment
- Payment is due in full before production begins.
- No work will commence until payment has cleared.
- All payments are non-refundable once production begins, except in cases where we have made an error with the order.
- If an order is canceled before production begins, refunds are subject to our sole discretion and may be reduced by costs already incurred (e.g., shipping costs, set-up, re-stocking fees).
2. Proofing & Approvals
- We will provide a digital proof via email for every order.
- It is your responsibility to review all details — including artwork, spelling, sizing, placement, and colors — before approving.
- Production will not begin until we receive written approval.
- Once approved, you assume full responsibility for any errors in the final product. We are not liable for costs associated with reprinting due to customer-approved errors.
3. Artwork & Intellectual Property
- Artwork files must be 300dpi or vector format, with all text converted to outlines.
- We may adjust artwork sizing unless specific dimensions are provided.
- By submitting artwork, you confirm that you own or have licensed all rights necessary for reproduction.
- You grant us a limited, non-exclusive license to use the artwork solely for fulfilling your order and for portfolio/marketing purposes, unless you request otherwise in writing.
- You agree to indemnify and hold harmless OTHER Industries from any claims, damages, or legal fees arising from the use of artwork you provide, including trademark or copyright infringement.
4. Set-Up Fees
- A set-up fee is required for all new designs.A set-up fee is required for all new designs. The fees are as follows:
Screen Printing: $28 per color, per location. Repeat orders of the same design incur a reduced fee of $18 per screen.
Embroidery Digitization: A one-time fee of $28 per design, provided the size and material remain the same as previous orders. Any changes in size or material may incur additional digitizing fees.
These fees are applicable to all new designs and must be paid before production begins.
5. Turnaround Time
- Standard turnaround is estimated at 2–4 weeks from the later of (a) payment receipt, and (b) proof approval.
- Turnaround times are estimates, not guarantees, unless expressly confirmed in writing.
- Rush services may be available for an additional fee. Expedited shipping charges are the customer’s responsibility.
- We are not liable for missed deadlines due to late approvals, stock shortages, shipping delays, or other factors outside our control.
6. Ink Colors & Print Positioning
- If exact Pantone colors are required, you must provide Solid Coated Pantone numbers. Otherwise, we will match colors as closely as possible, but variations may occur.
- Print placement may vary up to 1 inch in any direction. Such variances are not considered defects.
7. Garments & Stock
- We cannot guarantee garment consistency in size, color, shade, or construction.
- All orders are subject to supplier availability. If items are out of stock, we will notify you and provide alternatives.
- You are advised to order extras to account for potential shortages.
8. Customer-Supplied Goods
- Printing on customer-supplied goods is discouraged and done entirely at your own risk.
- We are not responsible for damages, spoilage, or misprints on customer-supplied items.
- In such cases, we will refund only the print cost, not the garment cost.
- A handling fee applies to all customer-supplied goods.
9. Spoilage Policy
- Due to the nature of screen printing and embroidery, misprints and manufacturer defects may occur.
- Industry-standard spoilage of up to 2–3% is not considered a defect.
- If spoilage exceeds this allowance, we will issue a refund or credit for affected items. Replacement is subject to stock availability and production time.
10. Shipping & Delivery
- All orders ship via Fedex or UPS Ground unless otherwise specified.
- We are not responsible for delays, damages, or losses caused by the carrier.
- Insurance and signature confirmation are available upon request at additional cost.
- Risk of loss transfers to the customer once the package leaves our facility.
11. Claims & Errors
- All claims must be submitted in writing within 72 hours of delivery.
- To qualify for reimbursement or reprint, 100% of the defective items must be returned.
- Claims filed after 72 hours will not be accepted.
12. Pricing
- Quotes are valid for 30 days from the date of issue.
- Prices may change without notice after 30 days, based on supplier costs and market conditions.
13. Limitation of Liability
- Our liability for any claim related to an order shall not exceed the amount you paid for that specific order.
- We are not liable for indirect, incidental, special, or consequential damages, including lost profits, resale losses, missed event deadlines, or reputational harm.
14. Force Majeure
We are not responsible for delays or failure to perform due to events beyond our reasonable control, including but not limited to supplier shortages, carrier delays, natural disasters, labor disputes, or government actions.
15. Governing Law & Dispute Resolution
- These Terms are governed by the laws of the State of Delaware
- Any disputes must first be attempted to be resolved informally. If unresolved, disputes shall be settled by binding arbitration in Delaware.
- Each party shall bear its own legal costs.
16. Acceptance of Terms
By placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service.