What’s your turn-around time?

Typically 5-10 business days depending on the production queue and complexity of your job. Rush jobs are considered and handle on a case-by-case scenario. Additional fees may apply.

What brand of garments can you order?

We can order just about any brand/type of apparel. Let us know what brand/style you want, and we will let you know if we can order it. 

How much will it cost to ship shirts to me? 

Shipping cost for t-shirts is based on the quantity of t-shirts (the weight), and your zipcode (the distance the shirts must travel to your location).

For a shipping cost quote please e-mail us your postal zip code and a range of quantities of shirts you may be interested in getting. We will gladly give an accurate shipping cost for you to consider.

What are screen/setup charges?

A screen is needed for each color of the image of the design for each side. We can print up to 8 colors per side. 

Screen set ups are $20.00 each, which include color separations and a film positive. Screen setups are one time charges per design. If you were to reorder shirts with the same design in the future without changes to the artwork, then there would be NO screen setup charges. 

What payment methods do you accept?

  • Credit Card

  • Paypal

  • Bank Transfer

  • Cash (on location)

Can I mix or match sizes and quantities?

You can mix colors of shirts if the ink colors you choose will work with different colored shirts.

It is not possible to mix white shirts and dark shirts within in an order without occurring ink color change charges. We charge $10.00 per ink color to change the color of ink in the middle of a shirt job (if it can be done).

When is payment due?

Payment due up-front in full before production begins.

What is the minimum order quantity?

We don’t have a minimum order quantity. However, orders under 24 pieces are subject to an inflated cost per unit due to the amount of time the job will still require to prepare the artwork for screen printing, produce the film, coat/burn the screens, and set up the press. Price breaks occur with the more volume you order.

What type of file format should I send my art?

We prefer .AI or .EPS files because Vector images can be scaled without affecting quality. All artwork files must be 300dpi or vector format. All text must be converted to outlines. We will adjust artwork print size to what we thing looks best unless customer specifies specific print dimensions. Printing can only be as good as the artwork.

We can accept for artwork:

  • Illustrator (.AI)

  • Vector (.EPS)

  • Photoshop (.PSD)

  • PDF

  • JPG

  • TIFF

What if something is incorrect with my order?

If we made a mistake or something was incorrect with your order, we will do everything in our power to see that you are satisfied. All claims must be submitted within 72 hours of date of delivery. Please email sales@otherindustries to submit your claim. In the case of an error, 100% of items must be returned to Other Industries or the reprint will not be allowed.