PAYMENT

Payment is always due up-front and must be settled in full, before the commencement of production. Our policy ensures that all financial obligations are met prior to the initiation of any services.

PROOFING

Every job we will send you a digital proof to review via e-mail. It is important that all details within the documentation are checked thoroughly – this includes colors, sizes, positioning, artwork details, etc. This is the purpose of these documents, and they represent the final product that you will receive. We will not be held responsible for errors in the final product that have been approved by the customer during the order proofing stage.

If an alteration to an order is required, the documentation will need updating and to be re-approved. This may result in a delayed turnaround of your order and any previously confirmed delivery dates will have to be re-confirmed in writing.

TuRNAROUND TIME

Turnaround begins at the point of order confirmation and payment, not when initial contact is made. Most orders are completed in 2-4 weeks days depending on how busy we are. If you have a deadline for your order, no matter how far away, it is essential that you inform us during the initial enquiry. If you do not advise us of a deadline until later, there is no guarantee we’ll be able to accommodate it. Rush fees may apply and customer will be responsible for any expedited shipping charges associated with a rush order.

Set-up Fees

Screen set ups are an essential part of the printing process, ensuring that each color is accurately reproduced on the final product. Priced at $28 for each color per location, these set ups encompass various elements such as color separations, a film positive, as well as the meticulous effort and time invested in arranging and dismantling the job. In the event of reprinting the same job, a reduced fee of $18 per screen applies, offering a cost-effective solution for recurring printing requirements.

APPROVALS

For each order we will submit a proof for customer approval. Please review the proof sheet carefully before approving. It is the clients responsibility to verify that all of the information on the proof is correct. This includes checking for any spelling, placement, sizing, color, or design errors. If an error is found after your order has been approved and printed, OTHER Industries will not be held liable for the cost associated with reprinting the order. We assume no liability for errors in designs approved by the customer.

INK COLORS

If Solid Coated Pantones or physical references for colors are not supplied, we will try to match Pantones based on screen reference. These can only ever be approximate, as color representation will vary between monitors. If accurate color is required, it is the customer’s responsibility to supply their own Pantones. If a digital proof is approved, we will assume that the Pantone has been checked against a physical guide, or that the customer accepts our discretion.

SHIPPING

We are not responsible for any loss, damage or shipping delays caused by the delivery carrier. You may add carrier insurance or request a signature for deliveries upon request. Expedited shipping is also available for time sensitive orders. All packages are shipped out via UPS Ground unless otherwise specified.

GARMENT VARIANCES

We cannot guarantee variances in size/shades/construction of garments and merchandise. Please inspect garments within 24 hours of receiving your order.

Out of Stock Items

We always try to make sure stock is available from suppliers before you confirm your order, stock availability is constantly changing. If a shortage occurs, this may affect turnaround time. If this is the case, we will keep you informed and talk you through available options. For this reason, if you’re happy with the quote and proof mock-up, we recommend approving and paying for your order as soon as possible. This can make a difference to whether we can secure your stock in time or not.

spoilage POLICY

Unfortunately due to the nature of screen printing, misprints can happen. There may also be manufacturer defects in the garments we receive, which can cause a shortage that may not be replaceable due to stock or time constraints. When this happens, we will inform you of what is short from the order. You’ll have a choice to either have those items refunded, or have the value as credit to be taken off your next order. It is generally a good idea to order extra stock – and we highly advise against only ordering what is required to fulfill pre-orders you may have.

PRICING

All quotes are good for 30 days from the date of issue. We reserve the right to change pricing without notice on orders beyond 30 days should the cost of goods rise unexpectedly or if there are significant fluctuations in the market. This enables us to ensure that our pricing accurately reflects the current economic conditions and cost of production.

TRADEMARKS & LICENSING

We are not liable for the use of Trademarked or Licensed Images. The customer understands and acknowledges that they assume full responsibility for their use. Our company does not accept any liability related to the use of such images, and it is the customer's sole responsibility to ensure that they have the appropriate rights and permissions for their utilization.

CLAIMS OR ERRORS

All claims for reimbursement must be submitted within 72 hours from the date of delivery to ensure prompt processing. Should an error occur, it is imperative that 100% of the items are returned; failure to comply with this requirement will result in the disallowance of a reprint. We strongly advise thoroughly reviewing all spelling and design elements for errors prior to submission. Please bear in mind that once the artwork is sent, any necessity for reprints will be at your responsibility.

ARTWORK

All artwork files must be 300dpi or vector format. All text must be converted to outlines. We will adjust artwork print size to what we thing looks best unless customer specifies specific print dimensions. Printing can only be as good as the artwork. We will not be responsible for low quality printing due to improperly prepared artwork.

Customer supplied goods

We can print on customer supplied goods but it is highly discouraged. We will not be responsible for any damages or misprints to your property. If a misprint occurs, we will refund the cost of the print only, not the garment cost. Print at your own risk.

We highly recommend you let us supply the goods for you. This allows us to get replacements goods if necessary.

*A HANDLING FEE WILL BE ADDED FOR ALL CUSTOMER SUPPLIED GOODS

Print Positioning Tolerance

We will always try to meet specific measurements for positioning and consider our accuracy to be some of the best in our industry. However, we can still only treat these specifications as guidance. We allow for a discrepancy of up to 1 inch from the target distance. We do not consider variations less than this to be misprints.

All garments are all loaded onto pallets by hand. We mark the desired position and aim to hit this target each time we load a t shirt. Since we load a new t shirt every few seconds, fine-tuning the position down to the millimeter isn’t feasible. This would require stopping production and greatly increase the length of each print run. This would increase both the cost of each job and also the turnaround time required.

Garment construction also naturally factors into the positioning.  When a single batch of the same size and style of t shirt may have variation within the cuts themselves, this will alter the ‘relative’ positioning of the print.

Having a range of tolerance doesn’t mean quality control isn’t important. If we receive and/or spot a garment that we consider to be defective, we will remove this from the batch. Example defects include holes or misprints. We will replace defective items if stock availability and time constraints allow.